Order Tracking

Where your tracking number is

When your order leaves our US warehouse, the carrier scans the parcel and a tracking number is emailed to you automatically. That email comes from us, not from the carrier, so it is less likely to be filed as spam — but check your spam folder anyway, because it does happen.

Tracking is sent to the email address you used at checkout. If you checked out as a guest, that is still where it goes.

What the statuses mean

What you see	What is actually happening
Order received	Your order is in our system. Nothing has shipped yet.
Processing / awaiting dispatch	We are picking and packing. This is the 3–5 business day window.
Label created	The parcel is packed and the label is printed. The carrier has not scanned it yet — tracking will not move until they do.
In transit	It is moving. Scans can lag by a day or two, especially over weekends.
Out for delivery	It is on a vehicle today.
Delivered	Check around the property and with neighbours first — most “missing” parcels resolve within a day.

Get help with an order

Send us the details and we will chase it with the carrier for you. Use this form if your tracking has not arrived, has stopped moving for five business days, or says delivered when it is not.

Order number (it is in your confirmation email)

Email you ordered with

Your name

Send Tracking Request